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1. Refund Policy Overview
This Refund Policy outlines the terms and conditions under which [Your Company Name] (“we,” “our,” or “us”) offers refunds for products or services purchased through our website.
2. Eligibility for Refunds
We offer refunds under the following conditions:
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Product Defect or Damage: If the product you received is defective or damaged, we will issue a refund upon verification of the issue. Please contact us within [number of days] days of receiving the product and provide supporting documentation.
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Cancellation of Services: For services, if you decide to cancel before the commencement of the service, a refund may be issued based on our cancellation policy, outlined in our Terms of Service.
3. Refund Process
To request a refund, please follow these steps:
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Product Defect or Damage: Contact our customer support team at [customer support email] within [number of days] days of receiving the product. Provide your order number and include clear photos of the defective or damaged item.
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Cancellation of Services: Follow the cancellation process outlined in our Terms of Service.
4. Refund Timeline
Refunds will be processed within [number of days] days of approval. The timing of the actual refund to your account may vary based on your payment method.
5. Non-Refundable Items or Services
Please note that certain items or services may be non-refundable. This includes, but is not limited to, [list of non-refundable items or services].
6. Contact Information
If you have any questions or concerns about our refund policy, please contact us at [customer support email].
7. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
