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Topsky – Shipping Policy
1. Processing Time
Orders are typically processed within 5 business days. Please note that processing time may be extended during peak seasons or promotional periods.
2. Shipping Rates
Shipping rates are calculated at checkout and are based on the weight and destination of the order. We offer standard and expedited shipping options for your convenience.
3. Shipping Methods
We use reputable shipping carriers to deliver your orders. You can choose from the available shipping methods during the checkout process.
- Standard Shipping: Estimated delivery within 3/5 business days.
- Expedited Shipping: Estimated delivery within 1/2 business days.
4. International Shipping
We currently offer international shipping to select countries. International shipping rates and estimated delivery times will be calculated at checkout.
Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.
6. Delivery Issues
If there are any issues with the delivery of your order, please contact our customer support at [email protected]. We will work to resolve the issue promptly.
7. Undeliverable Packages
If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for the shipping costs, including any additional return shipping fees.
8. Changes to Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately and will be posted on our website.
9. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at [email protected].
